Common Questions

When do I receive my Color Kit?

After you complete your questionnaire, upload your pictures and towards the end of the questionnaire you book the appointment that works best for you. Due to high demand for our services, your appointment for your order may not take place during the week of your order – your color kit will be ready the following morning after you speak via live video with Jacob.

What's in the Color Kit?

You will receive 4 paint color options per package, including a detailed explanation on how and why each color will work beautifully in your space. You will get the color ID/name of either Benjamin Moore, Sherwin Williams or Farrow & Ball paint, depending on your preference. Every paint color will have a direct link to see what the paint color will look like in your home. You will also receive a detailed description on the type of undertones you have in your home. If you pick any add-ons with your package you will get 3 to 4 paint color options per add-on, including a detailed explanation on how and why each color will work in your space. Included in the Color Kit are design tips that are custom tailored depending on the package and the scope of your home project. The design tips are designed to save you money, prevent from making costly mistakes and recommendations that will enhance your home. You will also receive two floor trim colors for your home.  

What paint brands do you offer to your clients?

Benjamin Moore, Sherwin Williams & Farrow & Ball

Do you give tips on how to sample paints the right way?

Yes, I do. It's in the Color Kit.

How are you able to pick the right paint colors for our home?

The first way I answer that question is to take the answers from the carefully crafted, highly visual questionnaire I sent you and analyze your personality. Every questionnaire is unique, it tells a story about you: most importantly I listen to you.

The second way I answer that question is to evaluate all the pictures you uploaded to my file. This is where I determine the most critical aspect of your space: What are the undertones of your space?

The answer to guiding you to the right color palettes is knowing the undertones of color in your space and understanding your personality. I will immediately know what colors will work and not work.


Can I upload my pictures instead of a smartphone camera?

Yes, you can upload your pictures instead of using your smartphone. You can use a desktop, laptop or notebook to name a few.

Is the Color Kit mobile friendly?

Yes, the Color Kit is mobile friendly. In fact the entire process from start to finish is mobile friendly.

I'm renovating my home can you still help me?

Yes I can help you. I will need either online pictures or sample product pictures of your fixed elements (hardwood floor, tiles, built-in cabinets, countertops, backsplash and etc.) and if possible interior pictures of your home being built. The more information you can give me the better I can help you. I help new home builders all the time and feel free to send me an email if you have any questions.

Can you explain what I would get if I purchased either or both the countertop and backsplash add-ons?

The kitchen and bathrooms are the areas of the home where you will get the highest return of your investment. It's often where many homeowners make mistakes and I don't want that to happen to you. Countertops or backsplash installation is important to get right the first time. I help clients select the correct color, undertone and style for either kitchen or bathroom. I will make sure it pairs perfectly with your wall color and all the fixed elements in your space.

I'm not sure which online package that will help me with my problem. What do you recommend?

I can help you. All of my online packages are designed to be flexible and I can customize within the packages to help solve your specific problem. I recommend you to contact me @ info@jacobowensdesigns.com or my contact page. Explain to me what you need help with and I will get back to you within the hour.

I just brought a new home. Can I use the real estate listing for the pictures?

If you brought a new home and you don't have access to the home then send me the real estate listing link instead of taking pictures.

When do I get the chance to speak to Jacob after I purchase my package?

After you purchase your package you will need to answer a simple online questionnaire, upload your pictures and toward the end of the questionnaire you book the appointment to speak with Jacob via live video call. within the questionnaire. You will receive your color the following morning unless it's a large project.


My payment was accepted but I didn't receive confirmation email?

Step 1. Confirm the email address you used when filling out the payment form is the same as the one you are using to receive the link.

Step 2. Confirm you spelled your email address correctly.

Step 3. Check your spam or junk mail folder.

Step 4. If none of the above work. Send email info@jacobowensdesigns.com or send a message on my contact form. I will respond quickly, no worries, we will sort it all out together.  

Does the online questionnaire automatically save itself?

Yes, the online questionnaire automatically saves itself. You can stop and resume anytime you want.

When will I receive my customized links after purchasing my online package?

When you purchase any of the online packages you will automatically receive; Everything You Need To Know About Your Package, How To Take Interior or Exterior Pictures, quick online questionnaire with interior picture upload links. It's easy and quick.

Can you customize a package for my luxury home?

Yes, I do customize packages for clients that have large luxury homes. I recommend you to contact me @ info@jacobowensdesigns.com or my contact page. I will get back to you within the hour.